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Common problems

Follow equipment → collector → communications → data → screen. Change one thing and verify.

Available options depend on your version, permissions and hardware. For missing actions, see Security and Diagnostics.

Step by step

  1. No panel: check power, LAN, address/session.
  2. No readings: collector active, port/wiring, driver, address, baud rate/parity.
  3. Readings but no history/reports: period, coverage/timezone; allow samples to accumulate.

Options explained

Frozen data
inspect age/communication, not current values.
Odd savings
W versus kWh, price/currency/emissions.
No flow action
published version, activation, simulation, permissions, secrets/log.
Blocked write
fresh data, binding/limits; never force it.
Remote failure
test local, then tunnel/Internet.

Troubleshooting

Record version, screen, time, equipment, expected outcome and exact error. Share evidence/diagnostics without passwords, tokens or unnecessary personal details.

Common problems
Common problems | HelioPulse | HelioPulse